FAQ
What is your return/exchange policy?
We gladly accept returns and exchanges within 30 days from the date of receipt. Please ensure the item is in its original condition with tags attached for a hassle-free return or exchange process.
How do I determine the right size for me?
Easily find the perfect fit by hovering over our size chart button on the product page. This will provide specific measurements and guidance to help you select the ideal size.
Where do you ship and what are the shipping costs?
We offer worldwide shipping with two options:
- Free shipping: Enjoy deliveries at no additional charge.
- Fast shipping: For quicker delivery, opt for our fast shipping option at $6.99.
What payment methods do you accept?
We accept PayPal, all major credit/debit cards, and convenient methods like Apple Pay for a seamless checkout experience.
Are your products ethically sourced and environmentally friendly?
While our products aren't specifically labeled as environmentally friendly, they aren't mass-produced. We maintain limited stock to ensure a more exclusive and considered approach to our collections.
Do you offer gift cards or gift wrapping services?
Currently, we do not offer gift cards or wrapping services. Our apologies for any inconvenience caused.
How can I track my order?
To track your order, visit Stariality Order Tracking and enter your tracking code, order number, or email. Additionally, you can utilize third-party apps for tracking as well.
What if an item I want is out of stock?
If a product is out of stock, please contact us using the message button. We often restock our products and may be able to get more in stock for you.
Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact us as soon as possible after purchase. We're committed to assisting you and will do our best to resolve any concerns regarding your order.
How do I care for and wash your products?
For specific care instructions and washing guidelines for each product, kindly click on the "Care Instructions" tab available on the product page.